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Allura Healthcare
Privacy Policy

At Allura Healthcare, we respect and protect the privacy of our users, patients, and visitors. This Privacy Policy describes how we collect, use, store, and protect the personal information you provide through our website and services.
 

1. Information We Collect

We may collect the following personal data through our website and contact channels:

  • Identification information: first name, last name

  • Contact information: email address, phone number

  • Basic medical information (when voluntarily provided by the user)

  • Information about procedures of interest

  • Contact preferences

  • Browsing information (cookies, IP address, device type)

This data is primarily collected through contact forms and online inquiries.
 

2. Purpose of Data Processing

We use the information collected to:

  • Contact you and provide personalized guidance

  • Coordinate medical consultations and medical tourism processes

  • Manage requests, appointments, and services

  • Improve our services and user experience

  • Comply with legal and regulatory obligations
     

3. Processing of Sensitive Data

In some cases, we may process sensitive data related to your health, always:

  • With your prior, express, and informed consent

  • Solely for medical purposes or treatment advisory services

  • Under strict confidentiality measures
     

4. Information Sharing

Your information may be shared with:

  • Healthcare professionals and partner clinics

  • Service providers (scheduling, communication, accommodation)

  • Authorities, when required by law

We do not sell your personal information to third parties under any circumstances.
 

5. Data Protection

We implement technical, administrative, and organizational security measures to protect your data against:

  • Unauthorized access

  • Loss or misuse

  • Alteration or disclosure

However, no system is completely secure, and we cannot guarantee absolute security.
 

6. Use of Cookies

Our website may use cookies and similar technologies to:

  • Analyze browsing behavior

  • Improve user experience

  • Remember user preferences

You may configure your browser to refuse cookies, although this may affect the functionality of the website.
 

7. Data Subject Rights

In accordance with Colombian law, you have the right to:

  • Access, update, and correct your data

  • Request proof of authorization

  • Revoke consent

  • Request deletion of your data

  • File complaints with the relevant authority
     

8. Children’s Data

Our services are not directed to minors. We do not knowingly collect information from minors without authorization from their legal guardians.
 

9. Third-Party Links

Our website may contain links to external websites. We are not responsible for their privacy policies or data handling practices.
 

10. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Updates will be posted on this page.
 

11. Contact

If you have questions about this policy or the processing of your data, you may contact us at:

12. Applicable Law

This policy is governed by the laws of the Republic of Colombia, particularly:

  • Law 1581 of 2012 (Personal Data Protection)

  • Decree 1377 of 2013

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